Support
Home FAQ CGI script How to Publish Glossary Imail Links Domain Name FAQ

Visit our Fun Site http://www.gambino.com

 

Gambino Hosting Online Support

Welcome to Gambino Hosting Online Support!

Our support site is designed to be your educational guide as you continue to develop and understand your Web site and Gambino Hosting account. Our unique blend of support resources will serve as a simple source for most of your technical needs. Gambino Hosting is committed to helping individuals and businesses large and small, get the most out of our hosting service. We know you have enough to do in running your business that your time is better spent on promoting your site, not trouble-shooting it. To support our customers' sites, Gambino Hosting technicians work 24 hours a day, 7 days a week, to maintain our Windows 2000 servers that host our clients' critical sites and services, and the network infrastructure that supplies their backend connectivity. With Gambino Hosting your not just a customer, your part of the family.


Please look over our site and most of your questions and concerns may be answered. If you have any additional questions or you can't find the answers you need, e-mail us and we will do our best to help.

 

 What is virtual domain hosting?
Domain hosting is having your site (www.yourname.com) hosted by a server and thus publishing your site to the internet.
 

How do I register my domain name and how much will it cost?
To register your domain, you will need to contact a ICAAN registrar and register your domain with them online.

If you do register your own domain name, use the following DNS Server information NS1.gambino.com and NS2.gambino.com


Will Gambino Hosting help register my domain name?
Yes, we will be more than happy to register your domain for you.  One of the advantages to having gambino.com register your domain is that we automatically renew your domain name ever year.  This way, you don't have to worry about loosing your domain name or your web site stop responding because it has expired and placed in an "on-hold" status.


What if I already have a domain with another provider and want to host with Gambino Hosting?
You can transfer your domain to our servers.  Since there are multiple providers for obtaining domains, we will contact you with the specifics on getting your domain updated. There are no fees associated with assisting you in transferring your domain name. 
  


How quickly can my account be setup?
Usually if a domain is registered and submitted before 5pm then it is possible to have your site working within 24 to 48 Hrs.  Domain transfers take a bit longer but usually happen within 3-6 days.


What is domain parking and can I "park" my domain name at Gambino Hosting?
Domain parking is a way of reserving your name without having to build a web site.  The latest estimates predict that over 8,000 names/month are currently being registered.  With that in mind, parking your name guarantees that when you are ready to build your web site, your name will be ready as well.  If you have questions, please feel free to call us and we will be happy to step you through the process.

   
May I pick any plan I choose no matter what status I am (personal or business)?
Yes, you may pick any plan you like regardless of your role.


I do not want to pay with credit card.  Do you provide paper base invoicing?
Yes, we offer email and postal mail invoicing and you can mail us your payment in the form of a check or money order.  We offer 10% discounts for customers paying yearly to ease the burden of writing a check monthly.


Do you deal with international orders?
Yes, international orders are welcome.  

How am I billed?
You may choose to be billed monthly, quarterly, or annually. There are no setup fees and we offer a 30-day money back guarantee.  Monthly service can only be paid by credit card. Quarterly and annually fees can be paid by check or money order. I

Do I get a discount for paying a year in advance?
Yes, you can save 10% off the yearly subscription.  Multiple domains paid yearly get an additional 5% discount (15% total).  If you have multiple domains, you might consider taking a look at our reseller plan.


What if I referred someone to your site?
If you refer an account to our site and they are active for 30 days, you will receive a credit of $10 towards your account.

Do you offer a reseller's program?
Yes!  We've come up with several free services that benefits our resellers.  These include invoicing you directly for customer's sites, creating your own DNS Servers, and giving your company its own FTP Servers, etc.  e-mail us for additional information.